Refund Policy & Terms of Agreement
Effective Date: June 2024
11 North Aesthetics

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At 11 North Aesthetics, we are committed to delivering high-quality, personalized care. Due to the nature of aesthetic services, we have established the following refund policy to protect both our patients and our business.

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1. Refund Eligibility

Refunds may be requested by the client, but are not guaranteed. Refunds may be issued only after review and approval by the owner of 11 North Aesthetics.

• Correspondence regarding the refund request will be provided within seven (7) business days, either explaining the reason for denial or confirming that a refund will be initiated.

• If a patient is found to be noncompliant with pre- or post-treatment instructions, or otherwise engages in behavior that could compromise the safety, effectiveness, or ethical delivery of treatment, the owner reserves the right to cancel all or part of the treatment plan. In such cases, the patient may be refunded the remaining balance of unused services at the owner’s discretion.

• Refunds will be adjusted to account for:

  • Credit card processing fees (2.9% or applicable rate) which are non-refundable.

  • Any used or opened products provided to the patient, such as prep creams or topical solutions.

  • Completed treatment sessions, which will be billed at the regular session rate and deducted from any potential refund.

 

2. Change of Mind – No Treatment Rendered

If a patient purchases a service but later decides not to proceed before any treatment or preparation begins, a refund may be issued under the following conditions:

• A merchant processing fee of 2.9% (or the rate charged by the payment processor) will be deducted from the refund. This fee is non-refundable to our business once the card is charged.

• If any products were provided as part of the treatment package (e.g., prep creams, topical solutions) and those products have been opened or used, the retail cost of those products will be deducted from the total refund.

 

3. Treatment Initiated – Partial Refunds

If a treatment has already begun (e.g., a series of body sculpting sessions or microneedling has started), and the patient chooses not to continue for personal reasons, a partial refund may be granted at the sole discretion of the owner.

In such cases:

• Cost of any completed sessions will be deducted.

• Cost of any used or opened medical products (including but not limited to microneedling tips, solutions, prep creams, post-care items, etc.) will be deducted.

• Merchant processing fees are non-refundable.

 

4. Medical Reactions or Adverse Events

In the rare event a patient experiences a medical reaction or adverse outcome:

• A refund may be considered on a case-by-case basis after clinical review and documentation.

• Refunds for medical reasons are not guaranteed unless there is evidence of negligence on the part of 11 North Aesthetics.

 

5. Discretion of the Owner

All refunds, whether partial or full, are issued at the sole discretion of the owner of 11 North Aesthetics. The clinic reserves the right to deny any refund that does not meet the above criteria.

By purchasing any service or package at 11 North Aesthetics, you acknowledge and agree to the terms outlined in this refund policy.